Title and link: Wearing Two Hats : one library's expanded role on campus providing support for a virtual bookstore
Video Host: YouTube
Presenter: Thomas Mantzakides
Presenting Institution: Morton College
Date Presented: 2024-04-02
Description: After transitioning to a virtual bookstore operated by the Follett Corporation, Morton College underwent a series of renovations meant to transform its spaces and services. The campus library, having temporarily moved to the shuttered bookstore space, was often seen by students as the place to ask questions about ordering textbooks and accessing eBooks for their classes. While library staff were directed to transfer questions to Follett's virtual support, it soon became apparent that staff training was needed to ensure effective, in-person customer service.
This webinar will take a look at the Morton library’s experience in adjusting to a new role on campus, describe the challenges faced by staff in assisting students, and share recommendations on how to manage a smooth transition when adapting to different work responsibilities.